Returns & Exchanges

Eligible returns must be requested and shipped within seven calendar days of confirmed delivery. Return authorization is required before sending an item back. Products must be returned in their original, unaltered condition with all original packaging and accessories.

Careful try-ons are welcome. We recommend wearing a protective wig cap to preserve the condition of your piece.

You may lightly dampen the hair with clean water to evaluate its natural texture. Washing, conditioning, styling products, heat styling, and extended wear are not permitted for items intended for return.

Hairpieces that have been cut, colored, chemically processed, structurally modified, or worn beyond a reasonable try-on period are not eligible for standard returns.

Returns must be free from noticeable odors, cosmetic stains, adhesive residue, and signs of damage or extended wear.

Eligible items returned in pristine condition are not subject to a restocking fee.

When professional restoration is required, a restocking fee of 5–15% may apply depending on the item's condition. Our quality-control team inspects each return, and customer service determines any applicable fee. Inspection findings and deductions are communicated before a refund is processed.

We welcome eligible exchanges for a different color, size, or style, subject to availability.

When exchanging for an item of a different price, the difference will be collected or refunded. Exchanges in acceptable condition generally do not incur restocking fees unless restoration is required.

Customers are responsible for arranging and paying for standard return shipping. We recommend using a tracked and insured shipping service.

Original shipping charges are nonrefundable for ordinary returns. International customers are responsible for applicable return shipping, customs documentation, duties, and fees, subject to applicable law.

Once your return has been received and inspected, our team will communicate the results and any applicable deductions.

Approved refunds are issued to the original payment method within the timeframe required by law. Applicable sales tax will be refunded according to relevant tax requirements.

If you receive an incorrect, damaged, or defective item, please contact our team promptly with your order information and photographs of the concern.

When an error is attributable to HEH, we will work toward an appropriate remedy without imposing ordinary restocking fees or customer-paid return shipping for the authorized correction.

Certain custom-made, specially ordered, personalized, or designated final-sale products may be excluded from our standard return policy.

Applicable exclusions will be communicated before purchase. Statutory consumer rights remain unaffected.